Get in touch

Talk to the people who will run your trip

No call centre, no chatbot. Message us on WhatsApp, email us, or add us on WeChat — whichever you already use. We reply in English.

Replies in English08:00–22:00 CST (UTC+8)Usually within 24 hours
Three channels

Use whichever is easiest

WhatsApp · fastest
+86 177 0971 7171Message or voice note. Best for quick questions and itinerary changes while travelling.
Open chat →
Email · best for detail
hello@joyotour.comUse this for passport details, group lists, dietary requirements and quote requests.
Send email →
WeChat
youxuanTripAdd the ID in WeChat. Useful once you are in China and using local apps.
Why no web form?This site is deliberately simple and does not run a booking backend. A message thread is faster, keeps a written record on both sides, and lets us answer follow-up questions without you re-entering your details.
What to send

Four things are enough to start

Send your travel dates, the number of people, the hotel standard you prefer and anything you definitely want to see. With those four items we can produce a realistic day-by-day plan; everything else can be decided afterwards.

  1. Dates or a rough month — and your arrival time in Xining if flights are booked.
  2. Party size and ages — children or older travellers change the pace and the altitude profile.
  3. Hotel standard — comfortable local, international-style, or a mix.
  4. Must-see list — Chaka, Mogao Caves, Zhangye Danxia, the Qaidam Basin, or somewhere else.

It also helps to tell us your nationality, so we can flag the correct visa route early, and any dietary or mobility requirements. Do not send passport images until we confirm the booking channel with you.

What happens next

Three steps, no pressure

1 · A written plan

Usually within 24 hours you receive a day-by-day itinerary with driving times, stops, hotel standard and an itemised quote in USD.

2 · As many revisions as you need

Change the pace, swap a stop, upgrade a hotel or shorten the trip. Planning is free, and we will tell you honestly when a request does not fit the distances.

3 · Confirm in writing

Once you are happy, we confirm the itinerary, the payment schedule, cancellation terms and a supervised travel contract. Passport-based reservations are made only after that.

Before any paymentAsk for the business licence number (L-QH-100310), the company's registered address and the full written quote, and verify them independently. We are happy to do a short video call first.
Office

Where we are

Address
2/F, No. 5 Kaiyuan Road
Chengdong District
Xining, Qinghai, China
Service hours
08:00–22:00
China Standard Time
UTC+8, daily
Languages
English &
Chinese
Licence
L-QH-100310
Founded 2015, Xining

More about the company →

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